Return and Refund Policy

Please record an unboxing video (full 360 angles) when you’ve received a package from us. The unboxing video is necessary as proof for damage cases, so please record it in clear lighting.

If you find some defects on your products, you may return it to us as long as you purchased it from our website (www.georginaskitchen.com). If we send you a different product from your order, you can also exchange it to us.

The unboxing video should show the damaged parts and packing slip existing outside of the package. If you find your item damaged within 7 days after you received the item, you should have 2 videos: unboxing video and damaged product video.

We’re sorry but we can’t accept an exchange if you don’t have the video or the video you have is edited/paused.

Email us the unboxing video and pictures of the products with your Order ID number to contact@georginaskitchen.com no more than 7 days from the receipt date. We will arrange for a reverse pick up and send a fresh product to you. Used products cannot be returned or exchanged.

The following policies are not applied to Sale items. All Sale items are final purchase and cannot be returned or exchanged.